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General Impression
Host Excellence has been in business for several years. With a top-of-the-line data center and customer support office, Host Excellence has continuously improved its performance and outlook. While recently re-launcing their web site with more aggressive hosting plans and prices, Host Excellence has really started putting the heat on the competition. Their very large and generous selection of hosting plans, coupled with superb customer service and network reliability, have resulted in extremely quick loading websites and high customer satisfaction. During our review, we had very few complaints and many great observations and feel obligated to rank Host Excellence great on web-hosting-review.biz.
Price & Cost Effectiveness
If you're looking for great deals on web hosting services, look no further. Being a very customer-oriented business, Host Excellence has a large selection of services and payment options. When combined to fit your specific demands, they provide the most bang for your buck. Savings start the moment you sign up. With options to pay in advance, setup fees are waived and free months can be tacked on for no additional charge!
Reliability
During our extensive hosting experience with HostExcellence, we have had hardly any server outages. It would be a lie to say they have never been down - everyone of the hosting companies we reviewed have had downtime, on occasion. The question is not IF downtime happens, the question is when it happens - and on that occasion, it is very important to have a hosting company that is capable to quickly resolve any ongoing issues, so your site is back online in no time.
Data Center (toured)
As the title indicates, we have personally visited and "examined" Host Excellence's data center. The importance of doing that is obvious. You might have heard of the story that 90% or more of the web hosts are just resellers, and another 9% are just co-locating in some other data center, without direct physical access to the machines. That's not a story, that's plain reality.
This is why we have personally verified that Host Excellence's data center facility actually exists by paying them a visit at their facility. You can find the data center's address on their website.
Host Excellence currently has two redundant (SONET) fiber-optic connections. They have built their own fiber-optic loop, which means that they do not depend on any telephone companies for the last mile, or the local loop. This automatically gives them a higher reliability than any other "rented loop" hosting company, or co-location facility.
Host Excellence has multiple DS3 and OC3 connections to various Tier1 network providers such as MCI, Qwest and ATT. The connections are delivered by Bell South and KDL over two separate fiber-optic loops. At the time we visited their facility, they were busy getting a new OC-3 line (155mbit / s) from ATT for their future expansion.
Customer Service
The support they provide can be rated as excellent, especially their LIVE CHAT feature. What's nice about their support is that you have 24 / 7 support via an online ticketing system as well as real 24 / 7 live chat tech support and sales service. While we only encountered a few small problems, their support staff was quick to provide us with answers and make any necessary adjustments. We commend them for their prompt and reliable support!
Control Panel
HostExcellence has developed a unique control panel for their hosting sites. Frankly, their control panel software is one of the best available in the market. They use HSphere (www.hsphere.com) as their hosting control panel with the big advantage being that they offer both, LINUX and WINDOWS based accounts.
Through testing, the control panel has been very fast and very reliable. It is very user-friendly and easy to operate. Included is an extensive customer guide which can quickly guide even the most reluctant novice.
Contact Information and Support
Phone
24/7 sales and support available.
+1-270-707-2058 International
+1-800-792-1197
Help Center
| 24/7 Live Phone
| Control Panel & Help Desk
| FAQ
| Knowledge Base
Victoria Basqe for web-hosting-review.biz, 02/10/2007
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Customer opinions |
Ken ( kennethpschnell at adelphia(dot)net ) at: 2005-10-29
Time Hosted: under 1 month.
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Control Panel note: | I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no development - the down time has lasted for more than 4 hours - this is not a good impression of 99% Uptime because I think I have just experienced the 1% down time and I have not been with them for more than 3 weeks.
| Sam ( samk(at)digitk(dot)cn ) at: 2005-08-15
Time Hosted: 3 to 6 months
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Generally a good hosting company, all features are working as advertise.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.
Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
| Jan Hauser ( JHauser(at)qwest dot net ) at: 2005-07-26
Time Hosted: 3 to 6 months
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Control Panel note: | Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some reps are very helpful; others flat refuse to do anything to help. Reliability has not been good - web host has been offline several times; Database service has stopped (crashed) & for the first 12 requests, customer service refused to do anything about it. Email service is unreliable -- 20-40% of emails passing through their servers are delayed, lost, or blocked.
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